This is where we will provide regular updates on what we are doing to help support and keep you safe during this pandemic.
Dear Cherished Customer,
Over the years you have become part of our Republic Family and we are committed to doing everything in our power to support you during these challenging times. Like you, we are closely monitoring the developments of COVID-19 and we understand the impact this pandemic may have on you, our valued customer.
In this regard, we have consulted with our Stakeholders to introduce a plan of action that would alleviate any possible financial hardship to you, our cherished Customers. We are hereby pleased to make the following measures available to you upon request:
For Personal Customers
- Mortgages – Moratorium of up to 6 months
- Personal Loans – Moratorium of up to 6 months.
- Automatic waivers for the next 3 months on: Overdrawn Account Fees
For Commercial and Corporate Customers
- Moratorium on all loans for up to 6 months and will be made available upon request
- Debt restructuring &/or Temporary increase in overdraft limit will be considered on a case by case basis
- Automatic waivers for the next 3 months on;
- Overdrawn account fees
- Late fees on loan repayments
Eligibility and Application
To be eligible for the Moratorium, Customers must be in good standing with the Bank, meet Credit Criteria and apply for the deferment.
To apply for this offer, kindly follow the below guidelines
- Click on this link here to download the Loan Moratorium Form. Signed copy of the application can be sent to firstname.lastname@example.org
- Click here to download the FAQs on the loan moratorium.
- Contact your Relationship Manager or Branch by telephone or email for details and in order to apply.
As we all work together to overcome these challenging times, the Bank continues to urge you to limit the number of in-branch visits and utilize our digital and electronic banking channels – Internet Banking, *414#, Push and Pull (for MTN Customers only) or our Blue Machines (ATM). You are also encouraged to contact your Home Branch, Corporate Banking or Customer Care via telephone on 020-2020299 and WhatsApp on 055-6543212, regarding any queries or challenges you may face. You may also send any queries to email@example.com for support.
Republic Bank – We’re the One for you!
NOTICE TO ALL CUSTOMERS SUSPENSION OF SATURDAY BANKING
Dear Valued Customer,
In response to the COVID-19 pandemic, Republic Bank (Ghana) Limited has put in place several measures to enhance the health and safety of Staff and Customers at its various locations.
As part of the Bank’s emergency measures, Saturday Banking Services across the country has been suspended effective March 28, 2020 until further notice.
Customers are encouraged to use the Bank’s Digital Channels, Blue Machines (ATMs) and *414# for transactions.
We apologize for any inconvenience this may cause.
Republic Bank. We’re the one for you!
At Republic Bank, your health and well-being, and that of our staff and communities, are always our main priority. In light of the current COVID-19 pandemic, we assure you that we remain committed to providing the banking services you need in the safest environments possible.
Following the guidelines outlined by the Ministry of Health and the World Health Organization, we have increased the sanitization of all high-traffic touch points at our branches.
As we each do our part in limiting the spread of the Covid-19 virus and in line with the urgings of the authorities around social distancing, we request that customers consider minimizing their visits to the Bank’s branches where possible by:
- Utilizing the Bank’s digital and electronic channels.
- FastNet Internet Banking.
- USSD *414#,
- Mobile Money Push and Pull.(MTN Subscribers)
- Using your OneCard and Visa Cards at Point-of-Sale terminals instead of cash.
- Avoiding banking halls if you have flu-like symptoms, contact us on 0202020299 to
- find out how we may facilitate your banking needs via telephone
- Postponing transactions if not critical.
We encourage you to continue to observe the recommended hygienic practices to help prevent the spread of the virus; and to be mindful of those who may be more vulnerable around you. By observing these practices, you can help protect yourself, your family and your community.
Thank you for your understanding.
REPUBLIC FINANCIAL HOLDINGS LTD.(RFHL) SUPPORTS FIGHT AGAINST COVID19
Port of Spain, Trinidad, Wednesday April 1, 2020:Republic Financial Holdings Limited has announced that the Group will be making a US$2 million contribution collectively across all of the territories in which it operates, namely, Trinidad and Tobago, Grenada, Guyana, Barbados, Ghana, Suriname, Cayman Islands, St. Lucia, St. Vincent & the Grenadines, St. Kitts & Nevis, St. Maarten, Anguilla and Dominica.
In making the announcement, President & CEO of the Group Nigel Baptiste, stated that “The full extent of the human tragedy that is unfolding before our eyes is epochal. While the Group is committed to helping our clients survive the economic impact, there is so much more that is needed to be done at the society level. No country is immune from this virus and given our preference for open borders, we all must be interested in what happens elsewhere. Management of this virus requires global collective responsibility”
The pledge of US$2 million across all its territories, falls under its Power to Make a Difference programme, and is being specifically targeted to address some of the key immediate requirements in the fight against COVID-19. The funding is targeted to assist with the purchase and provision of critical needssuch as ventilators, PPE equipment, testing kits, food and supplies for the health care workers as well as supporting the all-important social distancing messages.
Members of the Republic Group have already taken numerous steps to safeguard the wellbeing of their clients and staff, while ensuring the provision of essential banking services. And theGroup has also reached out to its clients to provide cash flow relief to those affected by the disruption brought about by the COVID-19 pandemic.
Of this total, an amount of GHS1.1 million (US$200,000.00) has been earmarked for Ghana. Among the beneficiaries identified are: President’s COVID-19 Trust Fund, Greater Accra Regional Hospital (Ridge), Kumasi South General Hospital, and, together with the generous support of our staff, to various communities also affected. According to the Managing Director of Republic Bank Ghana, Mr. Farid Antar, the donation is to assist Government and other stakeholders in the fight against COVID-19 as Ghana strives to overcome the pandemic. We are all in this together and through our resilience, discipline and unity of purpose we will be successful!
The Republic Financial Group recognises the dynamic nature of the situation and remains committed to a continuous assessment of its actions and responses to ensure that the best interests of its staff, clients and communities are served.